For all purchases made between November 27th 2024 to December 22nd 2024, the return policy will be extended to January 5th 2025 to accommodate holiday gift exchanges and returns, at the exception of final sale styles.
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The PHOEBE by SOIA & KYO is a moto-inspired jacket made from luxe faux sherpa. It has all the details you’d expect including a biker collar and an asymmetrical front zipper. Unexpected cozy faux fur details go above and beyond to make this a cool-weather fashion staple.
Relaxed fit
Hip-length
Biker collar
Asymmetrical front closure with YKK 1-way silver metal zipper
Faux fur side out at cuffs, waistband, collar, lapels & front opening edge
Angled exposed zipper pockets
Unlined
RELAXED – Loose fit for on the go comfort.
Length: Short — Intended to hit at or slightly below the hips
Coat length from shoulder to hem: 24'' / 61 cm.
The model is 5'8" / 173 cm and wears a size XS
Front shell: 100% polyester. Back shell: 70% acrylic, 30% wool.
Machine wash cold water. Use mild detergent. Wash inside out. Do not bleach tumble. Dry low heat with tennis balls until fully dried. Do not soak. Do not wring. Do not iron or press. Suggest to use special detergent and reproofing spray to optimise water repellent performance.
RETURNS
WHAT'S YOUR RETURN POLICY?
Please try items in the comfort of your own home. For up to 14 days from the shipping date, if you don’t like them, or they don’t fit, just follow the steps below. Make sure the merchandise you return is in its original condition, tags included, otherwise we will be unable to accept your return.
*This does not apply to FINAL SALE items on the website. FINAL SALE items are not eligible for return, refund or exchange.*
*Holiday Return Policy: For all purchases made between November 27th 2024 to December 22nd 2024, the return policy will be extended to January 5th 2025 to accommodate holiday gift exchanges and returns, at the exception of final sale styles.
Sale items purchased online cannot be returned in stores. All items 30% off or more and all special styles are FINAL SALE.
2) Fill out the form using your order number and the email address associated with it.
3) Click on "Start a Return" button and complete the provided steps. An email will be sent to you with a pre-paid return label once your return is approved. This can take up to 72 business hours.
4) Print (2) copies of the label, attach one outside the box and include one inside the box.
5) Within 2 business days, drop off your package at your local FedEx ground drop-off center or call FedEx at 1-800-463-3339 to arrange a pick-up.
If you drop off your package at a post office or FedEx ship center, please keep the drop off receipt as proof in case the package doesn't reach our warehouse.
Refunds are processed as fast as possible following the receipt of your package at our distribution center. Please allow 3-5 business days after the refund is issued for it to appear on your issuing bank statement.
The PHOEBE by SOIA & KYO is a moto-inspired jacket made from luxe faux sherpa. It has all the details you’d expect including a biker collar and an asymmetrical front zipper. Unexpected cozy faux fur details go above and beyond to make this a cool-weather fashion staple.
Relaxed fit
Hip-length
Biker collar
Asymmetrical front closure with YKK 1-way silver metal zipper
Faux fur side out at cuffs, waistband, collar, lapels & front opening edge
Angled exposed zipper pockets
Unlined
RELAXED – Loose fit for on the go comfort.
Length: Short — Intended to hit at or slightly below the hips
Coat length from shoulder to hem: 24'' / 61 cm.
The model is 5'8" / 173 cm and wears a size XS
Front shell: 100% polyester. Back shell: 70% acrylic, 30% wool.
Machine wash cold water. Use mild detergent. Wash inside out. Do not bleach tumble. Dry low heat with tennis balls until fully dried. Do not soak. Do not wring. Do not iron or press. Suggest to use special detergent and reproofing spray to optimise water repellent performance.
RETURNS
WHAT'S YOUR RETURN POLICY?
Please try items in the comfort of your own home. For up to 14 days from the shipping date, if you don’t like them, or they don’t fit, just follow the steps below. Make sure the merchandise you return is in its original condition, tags included, otherwise we will be unable to accept your return.
*This does not apply to FINAL SALE items on the website. FINAL SALE items are not eligible for return, refund or exchange.*
*Holiday Return Policy: For all purchases made between November 27th 2024 to December 22nd 2024, the return policy will be extended to January 5th 2025 to accommodate holiday gift exchanges and returns, at the exception of final sale styles.
Sale items purchased online cannot be returned in stores. All items 30% off or more and all special styles are FINAL SALE.
2) Fill out the form using your order number and the email address associated with it.
3) Click on "Start a Return" button and complete the provided steps. An email will be sent to you with a pre-paid return label once your return is approved. This can take up to 72 business hours.
4) Print (2) copies of the label, attach one outside the box and include one inside the box.
5) Within 2 business days, drop off your package at your local FedEx ground drop-off center or call FedEx at 1-800-463-3339 to arrange a pick-up.
If you drop off your package at a post office or FedEx ship center, please keep the drop off receipt as proof in case the package doesn't reach our warehouse.
Refunds are processed as fast as possible following the receipt of your package at our distribution center. Please allow 3-5 business days after the refund is issued for it to appear on your issuing bank statement.
size guide
size guide
Free shipping and returns
Free shipping and returns - customs and duties taxes included
Customer service
We are available to answer your questions at 1-855-588-5287.
Secure payment
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WARRANTY
We offer a two years warranty against defects in materials and workmanship.
