For all purchases made between November 27th 2024 to December 22nd 2024, the return policy will be extended to January 5th 2025 to accommodate holiday gift exchanges and returns, at the exception of final sale styles.
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JULIA puffer mittens by SOIA & KYO are simply warm and effortless. They’re constructed from certified 100% recycled nylon with a cozy polar fleece lining. Exterior clips mean you can keep them together. Finished with chevron quilting and cinched at the wrist.
Chevron quilted
Elastic inner wrist detail
Plastic fastening clips
Polar fleece lining
Down Fill power +700
Water-repellent
Recycled Nylon Fabric: By using certified 100% recycled nylon yarn, we are no longer dependent on virgin petroleum as a raw material source, while also saving water, energy, and decreasing CO2 emission.
Machine wash cold water. Use mild detergent. Wash inside out. Do not bleach tumble. Dry low heat with tennis balls until fully dried. Do not soak. Do not wring. Do not iron or press. Suggest to use special detergent and reproofing spray to optimise water repellent performance.
RETURNS
WHAT'S YOUR RETURN POLICY?
Please try items in the comfort of your own home. For up to 14 days from the shipping date, if you don’t like them, or they don’t fit, just follow the steps below. Make sure the merchandise you return is in its original condition, tags included, otherwise we will be unable to accept your return.
*This does not apply to FINAL SALE items on the website. FINAL SALE items are not eligible for return, refund or exchange.*
*Holiday Return Policy: For all purchases made between November 27th 2024 to December 22nd 2024, the return policy will be extended to January 5th 2025 to accommodate holiday gift exchanges and returns, at the exception of final sale styles.
Sale items purchased online cannot be returned in stores. All items 30% off or more and all special styles are FINAL SALE.
2) Fill out the form using your order number and the email address associated with it.
3) Click on "Start a Return" button and complete the provided steps. An email will be sent to you with a pre-paid return label once your return is approved. This can take up to 72 business hours.
4) Print (2) copies of the label, attach one outside the box and include one inside the box.
5) Within 2 business days, drop off your package at your local FedEx ground drop-off center or call FedEx at 1-800-463-3339 to arrange a pick-up.
If you drop off your package at a post office or FedEx ship center, please keep the drop off receipt as proof in case the package doesn't reach our warehouse.
Refunds are processed as fast as possible following the receipt of your package at our distribution center. Please allow 3-5 business days after the refund is issued for it to appear on your issuing bank statement.
JULIA puffer mittens by SOIA & KYO are simply warm and effortless. They’re constructed from certified 100% recycled nylon with a cozy polar fleece lining. Exterior clips mean you can keep them together. Finished with chevron quilting and cinched at the wrist.
Chevron quilted
Elastic inner wrist detail
Plastic fastening clips
Polar fleece lining
Down Fill power +700
Water-repellent
Recycled Nylon Fabric: By using certified 100% recycled nylon yarn, we are no longer dependent on virgin petroleum as a raw material source, while also saving water, energy, and decreasing CO2 emission.
Machine wash cold water. Use mild detergent. Wash inside out. Do not bleach tumble. Dry low heat with tennis balls until fully dried. Do not soak. Do not wring. Do not iron or press. Suggest to use special detergent and reproofing spray to optimise water repellent performance.
RETURNS
WHAT'S YOUR RETURN POLICY?
Please try items in the comfort of your own home. For up to 14 days from the shipping date, if you don’t like them, or they don’t fit, just follow the steps below. Make sure the merchandise you return is in its original condition, tags included, otherwise we will be unable to accept your return.
*This does not apply to FINAL SALE items on the website. FINAL SALE items are not eligible for return, refund or exchange.*
*Holiday Return Policy: For all purchases made between November 27th 2024 to December 22nd 2024, the return policy will be extended to January 5th 2025 to accommodate holiday gift exchanges and returns, at the exception of final sale styles.
Sale items purchased online cannot be returned in stores. All items 30% off or more and all special styles are FINAL SALE.
2) Fill out the form using your order number and the email address associated with it.
3) Click on "Start a Return" button and complete the provided steps. An email will be sent to you with a pre-paid return label once your return is approved. This can take up to 72 business hours.
4) Print (2) copies of the label, attach one outside the box and include one inside the box.
5) Within 2 business days, drop off your package at your local FedEx ground drop-off center or call FedEx at 1-800-463-3339 to arrange a pick-up.
If you drop off your package at a post office or FedEx ship center, please keep the drop off receipt as proof in case the package doesn't reach our warehouse.
Refunds are processed as fast as possible following the receipt of your package at our distribution center. Please allow 3-5 business days after the refund is issued for it to appear on your issuing bank statement.
size guide
size guide
Free shipping and returns
Free shipping and returns - customs and duties taxes included
Customer service
We are available to answer your questions at 1-855-588-5287.
Secure payment
Your payment information is processed securely.
WARRANTY
We offer a two years warranty against defects in materials and workmanship.
